✅ Shipping Policy

Last updated: 06/04/2026

Thank you for shopping with us. This Shipping Policy explains how we process, deliver, and manage orders placed on our website.

1. Processing Times

We aim to process all orders within:

• 1–2 business days for in‑stock items
• Orders placed on weekends or public holidays are processed on the next business day

If there is a delay, we will notify you by email.

2. Delivery Times & Methods

Delivery times vary depending on your location and the shipping option selected at checkout.

✅ United Kingdom

• Standard Delivery: 2–4 business days
• Express Delivery: 1–2 business days

✅ International Shipping (if applicable)

International delivery times vary by destination.
Typical estimates: 5–15 business days

Please note: international customers are responsible for any customs fees, import duties, or taxes.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Order weight
• Delivery location
• Shipping method selected

Any current promotions such as “Free Shipping” will be clearly displayed on our website.

4. Order Tracking

Once your order has shipped, you will receive an email containing a:

• Tracking number (if applicable)
• Courier information
• Link to track your parcel

Orders shipped via tracked services typically update within 24 hours.

5. Delivery Issues

✅ Incorrect Address

Please ensure your shipping address is correct.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

✅ Failed Delivery Attempts

If a parcel is returned to us due to non‑collection or delivery failure:

• We can re‑send it (additional shipping fees may apply)
• Or issue a refund minus shipping costs

✅ Lost or Missing Parcels

If your tracking shows the item as delivered but you have not received it:

• Contact us within 48 hours
• We will assist in opening an investigation with the courier
• Replacement or refund decisions depend on courier confirmation

6. Damaged or Faulty Items

If your order arrives damaged:

1. Contact us within 48 hours
2. Provide your order number and photos of the damage

We will arrange a replacement or refund at no additional cost to you.

7. Customs, Duties & Taxes (International Orders)

For international orders, customers are responsible for any:

• Import duties
• Customs fees
• Taxes

These charges vary by country and are not included at checkout.

8. Contact Us

If you have any questions about delivery or need help with an order, contact us:

📧 Email: admin@unionmedical.co.uk
🌐 Website: www.unionmedical.co.uk

We’re always happy to help.