Terms & Conditions

Last updated: 06/04/2026

Welcome to our website. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our site.

1. About Us

This website is operated by Union Group Services Ltd (“we”, “us”, “our”).
For any inquiries:

📧 Email: admin@unionmedical.co.uk
📍 Address: 12 Deer Park Road, SW19 3TL London

2. Use of Our Website

You agree to use our website only for lawful purposes and not to:

Violate any applicable laws or regulations
Interfere with the security or functionality of the website
Attempt to access restricted areas or data

We reserve the right to suspend or terminate access if misuse is detected.

3. Product Information

We make every effort to ensure product descriptions, images, pricing, and stock levels are accurate. However:

Colours may vary due to screen settings
Measurements are approximate
Occasionally, errors may occur

We reserve the right to correct inaccuracies at any time.

4. Orders & Payments

✅ Order Acceptance

Your order becomes binding once payment is successfully processed and you receive a confirmation email.

We may cancel or refuse an order if:

The product is unavailable
Payment cannot be processed
Fraud is suspected
There is an error in pricing or description

✅ Payments

We accept major payment methods processed securely by third‑party providers.
We do not store your full card details.

5. Pricing & Availability

Prices are listed in GBP (£) unless otherwise stated.

We reserve the right to:

Update pricing
Change or discontinue products
Apply promotional pricing for limited periods

All prices include VAT where applicable.

6. Delivery

Delivery times provided at checkout are estimates, not guarantees.

We are not responsible for delays caused by:

Couriers
Customs
Weather or external events

Ownership of goods transfers to you once the order is delivered.

Full details can be found in our Shipping Policy.

7. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms and explains:

Return eligibility
Refund timeframes
Faulty item processes

You can view the full policy here: {{link to your Returns & Refunds Policy}}

8. Faulty or Damaged Goods

If you receive a faulty, damaged, or incorrect item, contact us within 48 hours with evidence (e.g., photos).
We will arrange a replacement or refund in line with consumer protection laws.

9. Intellectual Property

All content on this website—including text, images, logos, graphics, and design—is our property or licensed to us.

You may not:

Copy
Reproduce
Modify
Distribute
Use content for commercial purposes

without our express written consent.

10. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential losses
We are not liable for losses caused by events beyond our control
Our liability for direct losses is limited to the amount paid for the order

Nothing in these Terms limits your statutory rights.

11. Third‑Party Links

Our website may contain links to external sites.
We are not responsible for:

Their content
Their privacy practices
Any damage caused by their use

Please review their policies independently.

12. Privacy

Your privacy is important to us.
Please read our Privacy Policy to understand how we collect and use your information:
{{link to your Privacy Policy}}