Privacy Policy

✅ Privacy Policy

Last updated: 06/04/2026

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us. We are committed to safeguarding your privacy and ensuring your personal data is handled securely and responsibly.

1. Who We Are

Union Group Services Ltd (“we”, “us”, or “our”) is the data controller responsible for your personal information.

If you have questions about this Privacy Policy or want to exercise your data rights, you can contact us:

📧 Email: admin@unionmedical.co.uk
📍 Address: 12 Deer Park Road, SW19 3TL London

2. Information We Collect

We collect different types of information depending on how you interact with our website.

✅ Information you provide to us

Name
Email address
Phone number
Billing address
Shipping address
Payment details (processed securely by payment providers; we do not store card numbers)
Order information
Messages you send us (customer service enquiries)

✅ Information automatically collected

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages viewed
Time and date of visits
Cookies and tracking technologies

✅ Information from third parties

Payment processors (e.g., payment confirmation)
Delivery partners (shipping updates)

3. How We Use Your Information

We use your information to:

✅ Fulfil your orders

Process payments
Deliver products
Send order updates

✅ Provide customer support

Respond to questions
Resolve issues

✅ Improve our website and services

Analyse traffic and usage
Prevent fraud

✅ Marketing (only with your consent)

Email newsletters
Special promotions
Product updates

You can opt out of marketing emails at any time.

4. Legal Basis for Processing (UK GDPR)

We process your information under one or more of the following legal bases:

Contract – To fulfil your order
Consent – For marketing or optional cookies
Legitimate interest – Website analytics, fraud prevention
Legal obligation – Record‑keeping, tax compliance

5. Cookies & Tracking Technologies

We use cookies to:

Improve your shopping experience
Remember preferences
Analyse website traffic
Provide personalised content

You can manage or disable cookies via your browser settings.

A full Cookies Policy can be provided upon request.

6. How We Share Your Information

We only share your information with trusted third‑party partners, such as:

Payment processors (e.g., Stripe, PayPal)
Delivery services (e.g., Royal Mail, couriers)
Website hosting providers
Analytics services (e.g., Google Analytics)

We never sell your personal data.

All third parties must comply with data protection laws.

7. Data Retention

We keep your information only as long as necessary for:

Order fulfilment
Legal and tax requirements
Resolving disputes

Typically: 6 years for accounting records (as required by UK law).

8. Your Rights (UK & EU GDPR)

You have the right to:

✅ Access your personal data
✅ Correct inaccurate data
✅ Request deletion (“right to be forgotten”)
✅ Restrict or object to processing
✅ Data portability
✅ Withdraw consent at any time
✅ Lodge a complaint with the ICO (UK regulator)

To exercise any rights, contact us at:
📧 {{your email}}

9. Keeping Your Data Secure

We protect your data using:

SSL encryption
Secure payment gateways
Access controls
Regular security reviews

However, no system is 100% secure, and we cannot guarantee absolute protection.

10. Links to Other Websites

Our website may contain links to third‑party websites. We are not responsible for their content or privacy practices. Please review their policies separately.