Ordering & Personalisation Guide
Find the right product, confirm your custom details and plan a larger order with Union Group Store.
Ordering personalised products
- Check the product listing for the available sizes, colours, printing options and what is included.
- Contact us before ordering to confirm your wording, artwork and any size or colour requirements that are not selectable on the product page.
- Once agreed, place your order and send your confirmed details with your order number. Please check spelling, names and dates carefully.
Supplying artwork
Send the clearest version of your logo or design available. Tell us the product, quantity, preferred print position and any deadline. We will confirm whether the artwork is suitable before you order. Only supply artwork that you own or have permission to reproduce.
Ordering more than the quantity shown
Additional quantities can be requested as a specific order. Contact us with the product, colours, sizes, required quantity and your preferred delivery date so we can confirm availability and production time before you purchase.
Made-to-order accessories
Check each listing for its stated dispatch time. For tape holders, check the dimensions and tape compatibility. For the glow-in-the-dark tape holder, confirm your Slim or Large model with us before ordering. Tape and other display props are included only when the listing expressly says so.
Medical bags, kits and refills
Check whether a listing is for an empty bag, a stocked kit or a refill pack. Compare dimensions, pack quantities and listed contents. Contact us before ordering if you need a contents list or compatibility details.
Order questions
For an existing order, include your order number when you contact us. You can also read our Returns & Refunds and Terms & Conditions pages.